Not recognising Affected User in Service Manager
We are currently testing the free version in our UAT group, before purchasing the full version and although the portal is logged on as an individual (and shows their name in the top right-hand corner), when this ticket appears in SCSM, it leaves the "Affected User" box empty. On the default SCSM portal, this is not an issue.
However, in the "History" tab on Service Manager, it shows the individuals name.
Has anyone come across this?
IIS is set to Authenticated users, but as I say, the portal doesn't seem to have a problem recongnising the individual, just transferring the data to Service Manager.
Any help would be appreciated.