Can't load Send Email task in portal

Joakim_Normann

We have setup a new production environment with Service Manager 2019 and Cireson products. Now I can't start the Send Email task in the portal. Nothing happens when I click on it. It works fine in our lab environment (also Service Manager 2019) and I have compared the settings in both portal environments under "Admin Settings - Email Settings". The only difference between them is the email address used. The Send Email task works fine from the console in both environments but the portal function only works in the lab.

Has anyone else encountered this problem and can point me in the right direction to resolve this?

Shane_White

Hi @Joakim_Normann

This could be due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)

In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451: 

cont.modal('show');

              });

to look like this:

              });

 cont.modal('show');

Let me know how you get on!

Thanks,

Shane

Shane_White

Hi @Joakim_Normann

This could be due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)

In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451: 

cont.modal('show');

              });

to look like this:

              });

 cont.modal('show');

Let me know how you get on!

Thanks,

Shane

Shane_White

@Joakim_Normann

Please also log a Support IR so we can keep track of this 😊

Thanks!

Joakim_Normann

Thanks Shane, that workaround made all the difference. I can load the Send Email task now. Did this bug come with version 9.4.2? Our lab environment has 9.4.1 and there it works perfectly without this workaround.

I will log an IR on this.

Shane_White

Thank you for confirming Joakim. This bug came in 9.4.2!