Michael_Seidl
Partner Adept IT Monkey ✭✭
can anyone explain, why the marked SR is not closed by Autoclose?
the Setting is configured to 30 Days, when completed
And the Status of this SR is completed
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Answers
Hi @Michael_Seidl
What version of AutoClose are you using?
Does this Service Request have child activities? If so, are all the activities marked as completed?
Thanks,
Shane
Hi,
we are using the latest Release, already checked this.
the marked SR has one Child RB Activity, and this is Closed.
@Shane_White what is the concrete Query, you are using in this APP?
Hi @Michael_Seidl
The criteria is just if it is set to status of complete and has a completed date. Can you confirm in the logs if it is even processing this SR or missing it completely?
Do you see any errors?
Is it just this one SR that is the issue?
Thanks,
Shane
Hi,
other SR would be processed, so it is working, but we have around 30.000 where are in Status completed, Last Modified and Completed Date is set and lower than 30 Days.
No errors at all.
Hi @Michael_Seidl
That is bizarre! If you changed one of those SR's so that the Last Modified is more recent, does it then work?
These 30,000, are they all really old SR's?
Thanks.
Shane
Hi,
we have closed them with a PowerShell Script, cause customer was pushing the DW project.
Hi @Michael_Seidl
No worries, I would say if this happens again to raise a support ticket so we can look into it properly.
Thanks,
Shane
Hi,
am I able to create a Ticket for a community app?
Hi Michael,
Community apps are not supported without a support and maintenance agreement in place. In this case, please reach out to the support team again if this happens and we'll look into it.
Thanks,
Steve