Andrei_Kozlovski
Customer Adept IT Monkey ✭✭
Hi, how can i add new any field in Resolution table.For eg need to add Affected service field?
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Answers
Hi @Andrei_Kozlovski
You need to open the SCSM Console -> Go to Library -> Go to Lists -> Look for Incident Resolution -> Open it up and then add an Item and rename it to the one you want E.G Affected Service.
Hope this helps!
Shane
No, you have showed how to add resolution category.
I need to customize Resolve table and to add one more field.
Do you mean you want to be able to add an affected Business Service when resolving a ticket for example?
Thanks,
Shane
No.
I want to add "Affected services" field/box into resolution table
In the Console or in the Portal? As either way you are going to have to customise the form
SCSM - https://docs.microsoft.com/en-us/system-center/scsm/auth-forms-auth-tool?view=sc-sm-2019
Cireson - https://support.cireson.com/KnowledgeBase/View/51?seletedTab=enduser#/
Thanks,
Shane
I have no practice with that, but seems it is the only way to do this.
Thanks
I would have a read through those links I sent and if you need further assistances our consulting team would be happy to help 😁
Thanks,
Shane