Assign to Analyst by Group - Showing ID of previous Analyst when changing assignment (Portal v9.4.5)

Emma_Jenkins

We recently updated our Portal to 9.4.5 and cannot say I noticed this before so thought it might be a bug?

When reassigning work items (using Assign to Analyst by Group) if the WI was already assigned to an Analyst and you change the team it displays the ID for the person it was assigned to. If you delete the Analyst then change the Support Group it still repopulates with the ID of the original Analyst.

Has anyone else seen this in this version or earlier?

You can replicate by

-Open a WI already assigned to someone

-Open task Assign to Analyst by Group

-Delete name of Analyst assigned to

-Delete name of team or choose new team

-System will auto fill the long ID of whoever it was assigned to and if you save or apply it assigns to new team but also the other person it was assigned to even if they're not in that team. 

Shane_White

Hi @Emma_Jenkins @Gerhard_Goossens

Yes I can confirm I have replicated this in my lab and looks to be a bug. However this has already been raised as a PR93702 which you can find on the Open Issues Page:

https://support.cireson.com/View/OpenIssues

There is currently no workaround for this so could you both please log Support Tickets so I can relate you to the PR and keep you posted on any fixes!

Thanks,

Shane

Gerhard_Goossens

I noticed this when I upgraded out test server from 9.6.0.2016 to 9.7.0.2016

Shane_White

Hi @Emma_Jenkins @Gerhard_Goossens

Yes I can confirm I have replicated this in my lab and looks to be a bug. However this has already been raised as a PR93702 which you can find on the Open Issues Page:

https://support.cireson.com/View/OpenIssues

There is currently no workaround for this so could you both please log Support Tickets so I can relate you to the PR and keep you posted on any fixes!

Thanks,

Shane

Gerhard_Goossens

@Shane_White

IR94075

Emma_Jenkins

Thanks @Shane_White its IR94077