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How does the Cache Builder get the information about an User and his Group Memberships

Jan_Schulz

Jan_Schulz Customer Adept IT Monkey ✭✭

February 2020 in Analyst Portal

Hi,

we have a user which is several month member of a active directory group. The user information is in the SCSM db and the Cireson db. But in the Cireson db the user is not member of the active directory group. What can we do to give the cache builder service the information about the user and his group memberships?

regards,

Jan

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

February 2020 Answer ✓

Sound like you need to run a full AD sync in the console.
https://community.cireson.com/discussion/comment/11278#Comment_11278

5

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

February 2020 Answer ✓

Sound like you need to run a full AD sync in the console.
https://community.cireson.com/discussion/comment/11278#Comment_11278

5

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