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Why doesnt CR work with email replies?

Suleyman_OzdenSuleyman_Ozden Customer Advanced IT Monkey ✭✭✭
edited February 2020 in Analyst Portal


Why is it that a CR cannot attach a mail reply such as a IR and SR can?


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Suleyman_Ozden

    What do you mean? You can create automated email workflows for CR's and the Send Email task is available for CR's in the Portal, are you referring to the Exchange Connector?



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