Navigation Pane not Loading

James_Johnson

James_Johnson Customer Advanced IT Monkey ✭✭✭

February 2020 in Remote Support (Formerly Control Center)

Hello,

I'm having the problem where the navigation pane on the left side of Remote Support isn't loading. I had this before awhile back and it was fixed by truncating one of the tables in the database but I can't seem to find which one it was again.

Thanks,

James

0

Best Answer

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

February 2020 Answer ✓

HI @James_Johnson
This query should get you started:
DELETE FROM cp._CpexMigrationHistory where [MigrationHandler] = 'Cireson.ControlCenter.Core.Migration.MenuItemMigration'
Then restart the Cireson Remote Support Service
I would recommend updating to the latest RS version first to see if this resolves the issue.
Thanks,
Shane

5

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

February 2020 Answer ✓

HI @James_Johnson
This query should get you started:
DELETE FROM cp._CpexMigrationHistory where [MigrationHandler] = 'Cireson.ControlCenter.Core.Migration.MenuItemMigration'
Then restart the Cireson Remote Support Service
I would recommend updating to the latest RS version first to see if this resolves the issue.
Thanks,
Shane

5
James_Johnson Customer Advanced IT Monkey ✭✭✭

February 2020

Thanks @Shane_White, that did the trick.

0

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