KNOWLEDGE articles search not working on new articles.

Jason_Meyer

Jason_Meyer Customer Advanced IT Monkey ✭✭✭

February 2020 in Analyst Portal

We just created a new knowledge article about Windows 10 that has thew word windows occurring ten times. If we do a search for the word windows, the portal does not return this article. It is returning other articles that have this word, but not our newest KB article.

We've messed around with keywords, popularity, draft versus published and can't get it to work.

Is there a search index that can be rebuilt or what are our triage steps to get this working as expected?

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Answers

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

February 2020

do you have multiple language in your portal?

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Jason_Meyer Customer Advanced IT Monkey ✭✭✭

February 2020 edited February 2020

Hmm, not sure if I know exactly what you mean.

In "User Settings" the only language that users can select is English.

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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

February 2020

Yes, that is what I mean :)
If you had more than English this setting could be the problem "KbSearchByUserLocale" if the language on your knowledge article was set to another language than english :)

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Jason_Meyer Customer Advanced IT Monkey ✭✭✭

February 2020

Understood, thanks Mikkel.

Anyone have any other ideas?

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

February 2020 edited February 2020

Possibly rebuild the Full Text search?
https://community.cireson.com/discussion/comment/19629#Comment_19629

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