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KNOWLEDGE articles search not working on new articles.

Jason_MeyerJason_Meyer Customer Adept IT Monkey ✭✭

We just created a new knowledge article about Windows 10 that has thew word windows occurring ten times. If we do a search for the word windows, the portal does not return this article. It is returning other articles that have this word, but not our newest KB article.


We've messed around with keywords, popularity, draft versus published and can't get it to work.


Is there a search index that can be rebuilt or what are our triage steps to get this working as expected?

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