I was hoping that in the search bar of the portal the KA would appear and if there was no content in end user or analyst content then it would look at the external URL and take me there. Unfortunately it didn't.
I wondered what the external URL did in the KA?
I also wondered if it would be a good feature request if the search did show the KA and did take you to the external URL?
My company have not started using the self-service portal yet and all of its content is currently on an intranet site. I'm unsure if all of it will move or not, so it would be good to have the option to link externally if needed. There may be another way?