Cireson <-> SCSM DB Sync pending delete Configuration Items

Peter_Muttenthaler

Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

March 2020 in Analyst Portal

Dear community,

does anybody of you have experience in sync pending delete CI's from ServiceManager to Cireson DB?

I've seen that these objects gets deleted / not synced to Cireson DB, anyway I need them there :).

Is there a switch to activate this function? Cireson administrative settings and cache builder configuration is checked already...

Best regards and thanks in advance for your reply!

Peter

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2020 Answer ✓

@Peter_Muttenthaler - In my environment, Pending Delete CIs are synchronized. In fact, it looks like every config item that is not actually deleted should sync. If you query the BaseManagedEntity table in the ServiceManager database, do any of the CIs you're looking for have the IsDeleted field set to 1?

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2020 Answer ✓

@Peter_Muttenthaler - In my environment, Pending Delete CIs are synchronized. In fact, it looks like every config item that is not actually deleted should sync. If you query the BaseManagedEntity table in the ServiceManager database, do any of the CIs you're looking for have the IsDeleted field set to 1?

5
Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

April 2020

Hi Justin,
That's absolutely right, and after TRUNCATE TABLE LastModified; I've seen the users ;)

0

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