Software Update Workflow Failing

Juanita_Reines

Juanita_Reines Customer IT Monkey ✭

June 2016 in Asset Management

My Software Update Workflow will not run and it crashes my Health Service. Anyone have any idea's how to fix this? Had a ticket open with Cireson but received no resolution. It will run manually but not on a Software Asset with a large amount of installs like Office. It says you have to use the workflow.

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Comments

merlenette_jones Member Advanced IT Monkey ✭✭✭

June 2016

Hello Juanita,

Is this in reference to IR26910?

We suggested that you would need to call Microsoft:

The healthmonitor service crashing without some sort of error output is suspect. Without seeing this error output there is really nothing we can troubleshoot.

Were you not able to get in touch with them?

Merle

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Juanita_Reines Customer IT Monkey ✭

June 2016

No I haven't opened a case yet. I was hoping someone on here might have some ideas? It is the workflow causing it to crash.

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merlenette_jones Member Advanced IT Monkey ✭✭✭

June 2016

Juanita_Reines said:

No I haven't opened a case yet. I was hoping someone on here might have some ideas? It is the workflow causing it to crash.

Without actual logging information it will be difficult for anyone to troubleshoot. For a faster remedy it would be best to contact Microsoft.

Merle

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