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Improved Relationship Picker - Add Advanced Search

Gabriel_LencesGabriel_Lences Customer Advanced IT Monkey ✭✭✭
edited April 2020 in Service Manager Portal Feature Requests

On our mission to pull away as many of our analysts from using the SCSM thick console client and to start using the portal more effectively , we'd like to improve upon the "Related / affected Items" picker to replicate the great "Advanced search" customization of the form of the SCSM console (this is probably like the only good thing about scsm that's not so good in the portal lol).

Our hardware team is really missing this in the portal since they are used to frequently pair multiple hardware assets at once to a ticket through filtering them out in the SCSM console specific work item - related items - advanced search and usually building the criteria upon searching through serial number. Attaching screenshot of what i mean.


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Is there something that we're currently missing in the portal and is this working somehow? Because currently we're telling our hardware team to open up assets one by one in the portal and pair the ticket to them as there is no advanced search function like this.

This would be a dream come true for our anti-SCSM / pro-Portal crusade.

Edit: This shouldn't be just limited to WI-HWa relationship or limited to just these forms, but basically have the advanced search functionality there for all the assets and work items when pairing relationships.

You don't even have to think of the UI for this, "just" (😶) need to take inspiration from the console regarding the UI and replicate the funcionality 😊

@Cireson can you pull this off? I dare you! I double dare you! 😁 (I know you can.)



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Comments

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    edited April 2020

    I'm not saying I know something (because I don't) but the Platform cache really seems to be the foundation to make this possible. Just looking at the cache tables in SQL for the items being synced, it's full of rich data out of SCSM that if the current Global Search is any indication - makes this request for a console like Advanced Search seem to fall within the realm of possibility.

  • Gabriel_LencesGabriel_Lences Customer Advanced IT Monkey ✭✭✭

    Yasss please. Hopefully someone from Cireson can confirm your theory that this'd be possible as well. ☺️

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