Line Spacing in Action Log / Comments Field

Ryan_Kennedy1

Ryan_Kennedy1 Customer IT Monkey ✭

May 2020 in Analyst Portal

When copy / pasting text from an email in to the Action Log / Comments the line spacing is huge.

When copy / pasting text from an email in to the description field of an incident it seems fine.

I have tried to set the line height through css similar to this post :

https://community.cireson.com/discussion/4890/text-size-and-line-spacing

But don't seem to be able to target the iframe correctly to do it..

Is any one able to help out?

Thanks

0

Answers

james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

June 2020

@Ryan_Kennedy1 the Action Log comment field is a "Rich Text" field that allows us to support the @mentions feature, but it also preserves text formatting when copy and pasting. As you see this is not ideal in your use case. You can copy to a text editor like notepad first, and then copy to the Action Log, or Google Chrome now supports text stripping via Ctrl+Shift+V (Cmd+Shift+V on Mac). We can look at adding a remove formatting button or maybe do some kind of auto formatting but either of these would probably be a feature request and curious how many customers have a similar issue.

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