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Action log mail entry is "undefined"

Kevin_TerschlusKevin_Terschlus Member IT Monkey ✭

Hi All!

So I'm having this issue where under the Action Log for an IR/SR I can see all the activities

regarding said requests, yet under the entry for a sent mail it's content stands as "undefined"

I can see the Author and the date sent, not the content though.

Any help is appreciated as our analysts need to see what's up.

Cheers :)

Best Answer

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Kevin_Terschlus


    This is actually a bug with the Portal, if you could log an IR then I can relate it to the PR so you get the latest update on what's going on :-)

    PR98305

    There is currently no workaround!

    Thanks,

    Shane

Answers

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Kevin_Terschlus


    This is actually a bug with the Portal, if you could log an IR then I can relate it to the PR so you get the latest update on what's going on :-)

    PR98305

    There is currently no workaround!

    Thanks,

    Shane

  • Kevin_TerschlusKevin_Terschlus Member IT Monkey ✭

    @Shane_White Thanks for the answer

    As instructed i have created an IR (IR98678) for you to link to the PR :)


    Thank you and have a nice day,

    Kevin

  • Kenn_FreemanKenn_Freeman Customer IT Monkey ✭

    Any updates or changes to this "bug"?

    Thank you,

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Kenn_Freeman - This issue has been resolved in the Latest and Baseline branches of the portal.

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