Action log mail entry is "undefined"

Kevin_Terschlus

Kevin_Terschlus Member IT Monkey ✭

June 2020 in Analyst Portal

Hi All!

So I'm having this issue where under the Action Log for an IR/SR I can see all the activities

regarding said requests, yet under the entry for a sent mail it's content stands as "undefined"

I can see the Author and the date sent, not the content though.

Any help is appreciated as our analysts need to see what's up.

Cheers :)

0

Best Answer

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

June 2020 Answer ✓

Hi @Kevin_Terschlus

This is actually a bug with the Portal, if you could log an IR then I can relate it to the PR so you get the latest update on what's going on :-)
PR98305
There is currently no workaround!
Thanks,
Shane

0

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

June 2020 Answer ✓

Hi @Kevin_Terschlus

This is actually a bug with the Portal, if you could log an IR then I can relate it to the PR so you get the latest update on what's going on :-)
PR98305
There is currently no workaround!
Thanks,
Shane

0
Kevin_Terschlus Member IT Monkey ✭

June 2020

@Shane_White Thanks for the answer
As instructed i have created an IR (IR98678) for you to link to the PR :)

Thank you and have a nice day,
Kevin

1
Kenn_Freeman Customer IT Monkey ✭

December 2020

Any updates or changes to this "bug"?
Thank you,

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2020

@Kenn_Freeman - This issue has been resolved in the Latest and Baseline branches of the portal.

1

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