ARO that is only visible to Analyst's ? [SOLVED]

Andreas_Voigt

Hello there,

is there a way to publish a ARO that is only visible to , let's say, Analyst's ?

Background is, I want to give my 1st level guy's the perk's of using dropdown menu's and buttons when filling out SR's to our 2nd/3rd level. Another reason is I parse a lot of these SR's for UserInput-values later with Orchestrator and so i like having fix answers .

But obviously i dont want end-user to be able to use and create "these" SR's

Thanks in advance

Andreas

Adam_Dzyacky

Sure thing.

Just create a Service Offering and target that at just your Analysts (or L1's, L2's, etc.). For the sake of this example, let's call it "Analyst Requests". This SO would contain all of the RO or AROs for Analysts.

Next through Library -> Groups -> Catalog Item Groups, you'd create a Catalog Item Group that contains only this Service Offering aka "Analyst Requests". Finally in Administration -> Security -> User Roles, you'd create a User Role (or use one you already have for Analysts) and then assign them the Catalog Group you created.

It's the combination of the Catalog Item Group + the User Role, that scopes the SO and it's respective RO/ARO combos just to them.

Adam_Dzyacky

Sure thing.

Just create a Service Offering and target that at just your Analysts (or L1's, L2's, etc.). For the sake of this example, let's call it "Analyst Requests". This SO would contain all of the RO or AROs for Analysts.

Next through Library -> Groups -> Catalog Item Groups, you'd create a Catalog Item Group that contains only this Service Offering aka "Analyst Requests". Finally in Administration -> Security -> User Roles, you'd create a User Role (or use one you already have for Analysts) and then assign them the Catalog Group you created.

It's the combination of the Catalog Item Group + the User Role, that scopes the SO and it's respective RO/ARO combos just to them.

Andreas_Voigt

Thanks a lot !

Thats exactly what i was searching for.

BR

Andreas