Jason_Meyer
Customer Advanced IT Monkey ✭✭✭
Is there a way to setup some kind of notification for when a comment is left for a knowledge article?
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Answers
@Jason_Meyer - There's not a default mechanism for notifications on comments left on knowledge articles. What I would do if it's something you want is build an orchestrator runbook or a scheduled task that runs on some interval and queries the KnowledgeAritcle$Comment table looking for comments that have a CreatedDate that falls within the last interval and if so, send an email.
Thanks Justin, appreciate all of your responses to my questions today. We'll look into it.
Second Justin here. PowerShell, Orchestrator, or perhaps even a SQL Job could do this.
Then you can send an email to the Owner of the KA with the Comment that was left.