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Send Email Task - Expand Reply To Options

Jennifer_Sinclair

Jennifer_Sinclair Customer IT Monkey ✭

June 2020 in Service Manager Portal Feature Requests

Right now the Send Email Task | Reply To has three options. From Analyst, From Portal, or From Analyst and CC Portal. For our purposes it would be good to have a From Portal and CC Analyst option,. While that would be a great addition, it would also be nice if the From address allowed a drop down of approved (a list that can be modified in the admin portal and includes the Analyst object) individuals. This would prevent people from faking the From, but would also allow messages to be sent out from a group or team if needed.

On a related note, it would be nice if there was an easy way to add Distribution Lists to the To without rigging it or asking Analysts to type the email address.

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Submitted · Last Updated June 2020

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