Offerings not being shown on SSP

Kevin_Terschlus

Hello Everyone :)

So I've been encountering this Issue where my published SO's/RO's are not showing up on the Portal

What I've done so far:

I've checked that->

-Request Offering is published and assigned to Service Offering

-Service Offering is published

-i have a catalogue Group containing my desired SO + RO

-i have assigned the catalogue Group to the desired user role

(here ist also worth stating that they dont Show up for scsm admins either, shouldnt they Always see all catalogue Groups?)

-user role is populated with the Right AD Group including the desired members

yet i cannot make These Offerings appear, neither to analysts nor to admins.

Any help is higly appreciated,

Cheers and have a nice day everyone :)

Shane_White

@Kevin_Terschlus

Could you try running the following command against your Service Management DB and then restarting the Cache Builder please?

TRUNCATE TABLE LastModified

Thanks,

Shane

Shane_White

Hi @Kevin_Terschlus

Have you restarted CacheBuilder to sync in the lastest from the ServiceCatalog?

Thanks,

Shane

Kevin_Terschlus

Hi @Shane_White

I have restarted the entire Portal on IIS, the Cache Builder and the Platform Cache a couple of times to no avail yet

This Issue has come up since our penultimate Portal update and has not been fixed by the update towards 10.0

Thanks,

Kevin

Shane_White

@Kevin_Terschlus

Could you try running the following command against your Service Management DB and then restarting the Cache Builder please?

TRUNCATE TABLE LastModified

Thanks,

Shane

Kevin_Terschlus

Hi Shane,

Thank you very much, that did actually make the Offerings accessable

Cheers and till the next issue,

Kevin

Shane_White

No worries anytime, glad that worked 😁