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Team requests report

Peter_Miklian

Peter_Miklian Customer Advanced IT Monkey ✭✭✭

July 2020 in Service Manager Portal Feature Requests

While implementing Cireson Portal for our branch offices we discovered great usage of Team request: local IT analyst are very happy to see all tickets created by users from their branch in one place.

It's a pity not to use AD groups and scopings prepared for TRs in some other ways.

What our business analysts miss right now is OOB report of tickets created by branch employees for given time. Not only active which could be seen in TR page but also inactive (completed/resolved, cancelled, failed, closed).

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2 votes

Submitted · Last Updated July 2020

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CIRESON COMMUNITY WEB SITE

TERMS OF USE

AGREEMENT BETWEEN USER AND CIRESON

The Cireson Community Web Site is comprised of various web pages operated by Cireson, LLC (collectively, the web pages are referred to herein as the “Cireson Community Web Site”).

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your physical or electronic signature;
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Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated Agent: Matthew W. Deen, Esq.

Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com