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attach files to SR already created

ntroyantroya Member IT Monkey ✭

Is posible attach files to SR already created in self-service portal??

Best Answer


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @ntroya

    Yes of course you can, you have two options here, on the Related Items tab on a work item form you should see file attachments so you can add them here.

    Or if you have the new headers enabled (Admin Settings -> Features -> New Header Attachments)

    You can do it on any tab in the work item form by using the paperclip icon in the header.

    Let me know if this helps! 😁


  • ntroyantroya Member IT Monkey ✭

    HI @Shane_White

    Thanks for your response, i'm trying free comunity versión and thats features aren't visibles.

  • ntroyantroya Member IT Monkey ✭

    update, the feature is only enabled for IR and not for SR

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