attach files to SR already created

ntroya Member IT Monkey ✭

July 2020 in Analyst Portal

Is posible attach files to SR already created in self-service portal??

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Best Answer

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2020 Answer ✓

Ahh right, if you are using the free version then that's probably why! Though you should still be able to use the related items tab on an Incident form!
Thanks,
Shane

5

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2020

Hi @ntroya
Yes of course you can, you have two options here, on the Related Items tab on a work item form you should see file attachments so you can add them here.
Or if you have the new headers enabled (Admin Settings -> Features -> New Header Attachments)
You can do it on any tab in the work item form by using the paperclip icon in the header.
Let me know if this helps! 😁
Shane

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ntroya Member IT Monkey ✭

July 2020

HI @Shane_White
Thanks for your response, i'm trying free comunity versión and thats features aren't visibles.

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ntroya Member IT Monkey ✭

July 2020

update, the feature is only enabled for IR and not for SR

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2020 Answer ✓

Ahh right, if you are using the free version then that's probably why! Though you should still be able to use the related items tab on an Incident form!
Thanks,
Shane

5

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