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Robert_OsterbergRobert_Osterberg Customer Adept IT Monkey ✭✭

Hey All

Is it possible to select wich classes is searchable for enduser and analysts?

as far as i know endusers can search and view the information on any property of the class i choose to promote in the global search.

So for example an enduser should only be able to search for incidents and not on Hardware Assets hope this makes sense

Have great day.


  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    As it exists today - no.

    But if you wouldn't mind expanding upon this a bit, what other use cases come to mind for you and/or your organization?

  • Robert_OsterbergRobert_Osterberg Customer Adept IT Monkey ✭✭

    Ok i will try

    I am thinking that we could decide what would be searchable for each type of user. So our analyst can have a wide variety of classes to search from and the end users can search IR and SR for instance. maybe there information that is key for analyst but we dont want to expose that to end users.

    It could function as you add a AD group with access to search certain records, i see a huge potential in this feature for analysts and mostly Service Desk so that is why i am asking.

    have a great day!

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