Monitoring runbook catching unrelated objects
We have runbook monitoring Trouble Ticket Analyst Comments with Trigger: New + Updated which invokes another runbook sending e-mail notifications. We use this instead of SCSM subscriptions/Cireson Notify Analyst for better customization.
One of our analyst created private comment in SCSM console. A few hours ago he removed the private checkbox because he realized he wants to notify the end user with this comment. Orchestrator caught this updated comment but many (~100) other unrelated comments, too and created duplicate e-mail notifications.
Can anyone explain?
My fix will probably be to monitor only new comments. Not ideal though for the before mentioned case e.g. where IsPrivate attribute change is valid... Thanks