Home Service Manager

Email notification for rejected Review Activities

Emma_JenkinsEmma_Jenkins Customer IT Monkey ✭

I am wanting to set up an email subscription targeting when a RA status changes from "In Progress" to "Failed" - the reviewer rejected the request. I want the user to be informed their request was rejected and include the comments from the reviewer. Sounds simple, but having trouble getting the email of the SR Affected User. I have looked at doing this in the SCSM console creating both subscriptions and workflows.

Surely I don't need an Orchestrator Runbook? I mocked up what I might need in a runbook (still missing the AU email) and it just seems overkill for what I want.

Has anyone achieved this? Please can you share what you did?


Sign In or Register to comment.