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Announcements - allow targeting by user language choice and by group targeting optional

Jerry_Veldhuis

Jerry_Veldhuis Customer Advanced IT Monkey ✭✭✭

September 2020 in Service Manager Portal Feature Requests

In order to target announcements at employees based on language, we've had to maintain several large ad groups ( one with 400+ sub-groups) in order to target announcements based on language.

This has caused the cachebuilder startup time to be extended by 10+ minutes while it expands the membership of these groups.

I'd like to suggest that there be an option to target the announcement to the user's chosen language instead of requiring an ad group membership or a combination of both. This would solve our current performance issue as well as I think allowing a much easier way to target users by language.

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Submitted · Last Updated September 2020

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