Send Email not showing added text in Action Log

Mark_Jones

We have just undergone a complete upgrade to SCSM 2019 and Cireson Portal 10.0. We are using Advanced Send Email v8.1.0.2016.

We have gone into the SM console to create new email templates. When sending the email using one of these templates, we add text to the template to embellish and further define the communication. Once the email is sent successfully, and we have made the setting to Add To Action Log As Default, the Action Log does not reflect any of the added text! Just the text from the template appears. It does show up in the End User's email. When the End User replies, that added text is present is that entry in the Action Log.

Are we missing something?

Thanks for any assistance.

Mark

Mark_Jones

Good to hear! Thank you.

Mark_Jones

I probably should have posted this elsewhere!

Justin_Workman

@Mark_Jones - This is a known issue in the portal. There is a workaround though. Here's the workaround from the PR:

Open C:\inetpub\CiresonPortal\Scripts\forms\tasks\SendEmail\controller.js

Comment out lines 1063-1072

Add the following code below the code you just commented out:

var editor = cont.find("#messageEditor").data("kendoEditor");

strMessagePlain = editor.body.innerText || editor.body.textContent;

strMessagePlain = $('<div/>').html(strMessagePlain).text();

On V10.1.0 comment out lines 1123 to 1132

Mark_Jones

@Justin_Workman,

Thanks so much! I greatly appreciate this!

Is there anything in the works that has users being able to send an email without having to use a template?

-mj

Justin_Workman

Yes. That's fixed in 10.2

Mark_Jones

Good to hear! Thank you.