Home Advanced Send Email

Send Email not showing added text in Action Log

Mark_JonesMark_Jones Customer IT Monkey ✭

We have just undergone a complete upgrade to SCSM 2019 and Cireson Portal 10.0. We are using Advanced Send Email v8.1.0.2016.

We have gone into the SM console to create new email templates. When sending the email using one of these templates, we add text to the template to embellish and further define the communication. Once the email is sent successfully, and we have made the setting to Add To Action Log As Default, the Action Log does not reflect any of the added text! Just the text from the template appears. It does show up in the End User's email. When the End User replies, that added text is present is that entry in the Action Log.

Are we missing something?

Thanks for any assistance.


Best Answer


  • Mark_JonesMark_Jones Customer IT Monkey ✭

    I probably should have posted this elsewhere!

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Mark_Jones - This is a known issue in the portal. There is a workaround though. Here's the workaround from the PR:

    Open C:\inetpub\CiresonPortal\Scripts\forms\tasks\SendEmail\controller.js

    Comment out lines 1063-1072

    Add the following code below the code you just commented out:

    var editor = cont.find("#messageEditor").data("kendoEditor");

    strMessagePlain = editor.body.innerText || editor.body.textContent;

    strMessagePlain = $('<div/>').html(strMessagePlain).text();

    On V10.1.0 comment out lines 1123 to 1132

  • Mark_JonesMark_Jones Customer IT Monkey ✭


    Thanks so much! I greatly appreciate this!

    Is there anything in the works that has users being able to send an email without having to use a template?


  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    Yes. That's fixed in 10.2

  • Mark_JonesMark_Jones Customer IT Monkey ✭
    Answer ✓

    Good to hear! Thank you.

Sign In or Register to comment.