Cireson Portal

CaterhamITSupport

Dear All,

I would like to disable the viewing of attachments section at the top of a ticket for certain technicians, the paper clip. Do you have any code for this?

Thanks

Daniel

Konstantin_Slavin-Bo

Ah yes, I see. There's a timing issue, even though the code only runs after the form is bound, but apparently before the button is initialized (probably a race conditions between the two instruction on the call stack).

Usually this community solves this by watching the DOM for the element (mutation observer), but in this case I find it easier to simply add a ruleset to the style-tag, ensuring the element will be hidden, no matter when it's initialized from the stack:

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
  formObj.boundReady(function () {
    // Hide attachment btn for usernames in the list
    let disableAttachementsFor = ['User1','User2'];    
    if(disableAttachementsFor.includes(session.user.UserName)) {
      $('<style>').text("#headerAttachmentBtn{display:none}").appendTo(document.head);
    }
  });

  return;
});

Tested and works on 10.1.1

Konstantin_Slavin-Bo

Something like this should do it:

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
  formObj.boundReady(function () {
    // Hide attachment btn for usernames in the list
    let disableAttachementsFor = ['User1','User2'];    
    if(disableAttachementsFor.includes(session.user.UserName)) {
      $('#headerAttachmentBtn').hide();
    }
  });

  return;
});

CaterhamITSupport

I tried the above code but it didn't work.

Thanks

Daniel

Mikkel_Madsen

@CaterhamITSupport

Just put the line in the code you use for hidden the other buttons

//hides attachment button/paperclips
$("#headerAttachmentBtn").hide();

Konstantin_Slavin-Bo

Hm, try wrapping the hide in a 0-timeout, maybe the timing is a little off: setTimeout( function(){ $('#headerAttachmentBtn').hide(); }, 0);

CaterhamITSupport

Dear Mikkel,

I tried:

//hides attachment button/paperclips
$("#headerAttachmentBtn").hide();

But it didn't seem to work? I maybe doing something wrong?

Daniel

Konstantin_Slavin-Bo

Ah yes, I see. There's a timing issue, even though the code only runs after the form is bound, but apparently before the button is initialized (probably a race conditions between the two instruction on the call stack).

Usually this community solves this by watching the DOM for the element (mutation observer), but in this case I find it easier to simply add a ruleset to the style-tag, ensuring the element will be hidden, no matter when it's initialized from the stack:

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
  formObj.boundReady(function () {
    // Hide attachment btn for usernames in the list
    let disableAttachementsFor = ['User1','User2'];    
    if(disableAttachementsFor.includes(session.user.UserName)) {
      $('<style>').text("#headerAttachmentBtn{display:none}").appendTo(document.head);
    }
  });

  return;
});

Tested and works on 10.1.1

CaterhamITSupport

That worked really well.

Thank you.

Daniel