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Pass Parameters to request offerings to better integrate and automate these in company processes


it would be nice to open an Request Offering and set for example the affectedUser and a affected configitem through parameters?

This would make it possible to make service requests directly from the different areas of the company and provide the context for them. For example, a customer can open an incident directly from his smartphone while on the road and his device would be linked as a related Configitem in the request offering. Or you can provide a service overview of the customer and they can then request a storage increase for their SharePoint team site, for example. In the background, the existing request would then simply be created with the values from the customer's selection of his service. 

We created a own site in the Portal for our customers so they can see which services they have booked. The customers should have the possibility to take an action on their booked services, like if a customer have a client computer and would like to create an incident in the context of the clientcomputer. We have a Incident Request Offering for our help desk. It would be nice if the customer could simply create an incident on the client with one click. A new window open with the request offering which have already the customer as a affecteduser and the computerclient as a relatedConfigitem in our existing request offering form.

And if this is possible we would use this generic with lots of different request offerings, like expand existing SharePoint Teamsite contingent etc etc

Here is a prototype of the site

1 votes

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