Email to Support Alias Didn't Create Incident
We have an alias that users can send email to that automatically creates an IR assigned to the Service Desk. Today a user sent an email to this alias but no IR was ever created. I tried to repro this but the mail I sent successfully created an IR. So, I'm trying to track down what happened to the email that didn't create the ticket.
I logged into the account of the alias we use, expecting to find dozens of emails in the Inbox, or at least in the Deleted box, but there is absolutely nothing in it.
How do I troubleshoot this? Where are the emails send to our SD alias going?