Brett_Etzel
Customer IT Monkey ✭
Trying to figure out how to get a Change Request's (CR's) child Activities (RA, MA, PA, SA, etc.).
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Answers
@Brett_Etzel - This should work against the ServiceManagement database:
SELECT * FROM WorkItem
WHERE ParentWorkItemId = '<WorkItem ID of CR here>'
Thanks Justin!
I was hoping to figure out how to do with in the "ServiceManager" DB due to the update lag on the "ServiceManagement" DB.
I pieced some ideas together to come up with the query below. It's far from pretty, but it seems to be working.
Now I can't figure out how to get the reviewers of an RA using the ServiceManager DB. It's always something. Any ideas on that?
-- CRs and their RAs and MAs.
DECLARE @strGroup varchar(60)
SET @strGroup = 'IT Services';
DECLARE @strState varchar(60)
SET @strState = 'In Progress';
SELECT * FROM
(
SELECT DISTINCT
cr.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C AS 'CR',
cr.Title_9691DD10_7211_C835_E3E7_6B38AF8B8104 AS 'CR_Title',
cr.CreatedDate_6258638D_B885_AB3C_E316_D00782B8F688 AS 'CR_Create_Date',
cr_ass_usr.DisplayName as 'CR_Assigned_User',
cr_status.DisplayName AS 'CR_Status',
CR_SupportGroup.DisplayName AS 'CR_Support_Group',
ma.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C AS 'Activity',
ma_ass_usr.DisplayName AS 'Activity_Assigned_User',
ma.SequenceId_644EB7B4_745F_8E69_5695_833D7AFD28A0 AS 'Activity_Order',
ma_stat.DisplayName AS 'Activity_Status'
FROM MTV_System$WorkItem$ChangeRequest AS cr
--CR Asigned User
INNER JOIN Relationship AS cr_ass_rel on cr_ass_rel.SourceEntityId = cr.BaseManagedEntityId and cr_ass_rel.RelationshipTypeId = '15e577a3-6bf9-6713-4eac-ba5a5b7c4722'
INNER JOIN MT_System$Domain$User AS cr_ass_usr on cr_ass_usr.BaseManagedEntityId = cr_ass_rel.TargetEntityId
--CR Status
INNER JOIN DisplayStringView AS cr_status on cr_status.LTStringId = cr.Status_72C1BC70_443C_C96F_A624_A94F1C857138 and cr_status.LanguageCode = 'enu'
--CR Tier
LEFT OUTER JOIN DisplayStringView AS CR_SupportGroup ON CR.SupportGroup_4A79F4D2_652F_0653_5604_98E1B732ECDD = CR_SupportGroup.LTStringId AND CR_SupportGroup.LanguageCode = 'ENU'
--Related MA
INNER JOIN Relationship AS cr_ma_rel on cr_ma_rel.SourceEntityId = cr.BaseManagedEntityId and cr_ma_rel.RelationshipTypeId = '2da498be-0485-b2b2-d520-6ebd1698e61b'
INNER JOIN MTV_System$WorkItem$Activity$ManualActivity AS ma on cr_ma_rel.TargetEntityId = ma.BaseManagedEntityId
--Related MA Status
INNER JOIN DisplayStringView AS ma_stat on ma_stat.LTStringId = ma.Status_8895EC8D_2CBF_0D9D_E8EC_524DEFA00014 and ma_stat.LanguageCode = 'enu'
--Related Asigned User
INNER JOIN Relationship AS ma_ass_rel on ma_ass_rel.SourceEntityId = ma.BaseManagedEntityId and ma_ass_rel.RelationshipTypeId = '15e577a3-6bf9-6713-4eac-ba5a5b7c4722'
INNER JOIN MT_System$Domain$User AS ma_ass_usr on ma_ass_usr.BaseManagedEntityId = ma_ass_rel.TargetEntityId
--CR is 'In Progress' and Support Group match.
WHERE cr_status.DisplayName = @strState AND CR_SupportGroup.DisplayName = @strGroup
UNION ALL
SELECT DISTINCT
cr.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C AS 'CR',
cr.Title_9691DD10_7211_C835_E3E7_6B38AF8B8104 AS 'CR_Title',
cr.CreatedDate_6258638D_B885_AB3C_E316_D00782B8F688 AS 'CR_Create_Date',
cr_ass_usr.DisplayName as 'CR_Assigned_User',
cr_status.DisplayName AS 'CR_Status',
cr_SupportGroup.DisplayName AS 'CR_Support_Group',
ra.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C AS 'Activity',
-- setting to null until I figure out how to get the reviewers
null AS 'Activity_Assigned_User',
ra.SequenceId_644EB7B4_745F_8E69_5695_833D7AFD28A0 AS 'Activity_Order',
ra_stat.DisplayName AS 'Activity_Status'
FROM MTV_System$WorkItem$ChangeRequest AS cr
--CR Asigned User
INNER JOIN Relationship AS cr_ass_rel on cr_ass_rel.SourceEntityId = cr.BaseManagedEntityId and cr_ass_rel.RelationshipTypeId = '15e577a3-6bf9-6713-4eac-ba5a5b7c4722'
INNER JOIN MT_System$Domain$User AS cr_ass_usr on cr_ass_usr.BaseManagedEntityId = cr_ass_rel.TargetEntityId
--CR Status
INNER JOIN DisplayStringView AS cr_status on cr_status.LTStringId = cr.Status_72C1BC70_443C_C96F_A624_A94F1C857138 and cr_status.LanguageCode = 'enu'
--CR Tier
LEFT OUTER JOIN DisplayStringView AS cr_SupportGroup ON cr.SupportGroup_4A79F4D2_652F_0653_5604_98E1B732ECDD = cr_SupportGroup.LTStringId AND cr_SupportGroup.LanguageCode = 'ENU'
--Related RA
INNER JOIN Relationship AS cr_ra_rel on cr_ra_rel.SourceEntityId = cr.BaseManagedEntityId and cr_ra_rel.RelationshipTypeId = '2da498be-0485-b2b2-d520-6ebd1698e61b'
INNER JOIN MTV_System$WorkItem$Activity$ReviewActivity AS ra on cr_ra_rel.TargetEntityId = ra.BaseManagedEntityId
--Related RA Status
INNER JOIN DisplayStringView AS ra_stat on ra_stat.LTStringId = ra.Status_8895EC8D_2CBF_0D9D_E8EC_524DEFA00014 and ra_stat.LanguageCode = 'enu'
--Related RA 'reviewer'
-- need to figure this out
--setting to 'null' for now
--CR is 'In Progress' and Support Group match.
WHERE cr_status.DisplayName = @strState AND CR_SupportGroup.DisplayName = @strGroup
) AS ma_ra_union
ORDER BY CR_Create_Date, CR, Activity_Order