Display only Child Enums in ARO
I'm wondering if this is possible as it would save the desk guys an additional step.
If I have say an "Application Issue" ARO and all of my applications listed under an Applications parent enumeration in the incident classification list, is it possible to only display the items under the apps parent enum and have it still map the child enum when the request offering is submitted?
i.e. if my incident classifications are Applications - Office 365, only show Office 365 in the request offering?
Hopefully that made sense!