New Teams-based features availability on v.10.3.2.2016

Alberto_Fumagalli

Hi everybody, I've just installed the mentioned version but I can't see the new two Teams-based features under admin settings.

Platform cache service seems to work as expected: browsing to https://<server>/platform/api returns json data.

So...Does anybody know what kind of problem can cause new features unavailabilty?

thanks in advance :)

Shane_White

Hi @Alberto_Fumagalli

What do you see under admin settings?

Thanks,

Shane

Alberto_Fumagalli

Hello Shane, I can see the following elements:

Shane_White

Hmm that is very interesting.. seems like the Teams component may not have installed! Could you re run the installer and see if this fixes the issue?

Otherwise please log a Support Ticket :-)

Alberto_Fumagalli

https://community.cireson.com/discussion/comment/22164#Comment_22164

Yes, I can rerun the installer, because this is the test environment.

Anyway...We also upgraded the customer's production env yesterday evening and it looks like we have the same problem: for this env, I'll probabily open a ticket in the next hours...

Is there a way to exactly know if the component has not been installed? I mean: is this reported in the installation log file?

Thanks :)

Shane_White

Hi Alberto,

To be honest I haven't seen this not installed for anyone, so it would be a good idea to re run the installer and keep a copy of the log for the ticket.

Probably best for us to look into this with you!

Thanks,

Shane

Shane_White

This turned out to be a license issue for those wondering!