How to hide KBA from offering page under Additional Information

Adrian_Mataisz

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

June 2016 in Analyst Portal

We just upgraded top V5.07 and under one of the offerings we have a section called Additional Information and a Title/link to one of the KBA is displayed, this article is only for Helpdesk and we don't want it there. How do we hide it? I don't see this section on any of the offerings except this one.

AddInfo.JPG 27.3K

0

Best Answer

Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

June 2016 Answer ✓

Hi Adrian,

Go to the linked KB article and go to the Related Items tab. Do you see any Request or Service Offerings linked in this section?

Screenshot for reference:

KB-Edit-Page.PNG 76.1K

5

Answers

Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

June 2016 Answer ✓

Hi Adrian,

Go to the linked KB article and go to the Related Items tab. Do you see any Request or Service Offerings linked in this section?

Screenshot for reference:

KB-Edit-Page.PNG 76.1K

5
Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

June 2016 edited June 2016

Yes, there is. Thank You Sir!

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