Cireson Portal Hangs when updating SCSM Management packs
We have experienced a worsening issue where the portal becomes unresponsive for a period of time after making any changes to management packs in SCSM. This can include RO updates, template updates or even notification subscriptions. Depending on the number of instances of the object in the system, e.g. work items raised from a request offering, the portal can be unresponsive for approximately between 3 and 30 mins.
We initially noticed this when dealing with heavily used request offerings, which were identifiable by the SCSM Console hanging for a period of time when opening the ARO for editing. When the ARO was saved, the portal would also hang.
Initially this was the only symptom, but now as explained above, this has extended to include all ARO's, Templates and Subscriptions at the very least.
Has anyone noticed any similar behaviour or have an idea of what might be going on?
Note: due to business requirements, we have not enabled grooming on our SCSM OLTP database. This may be causing some of these issues to manifest over time, but I cannot confirm this for sure.
We recently submitted an Incident to Cireson about User portal sessions not expiring when using integrated windows authentication. It may be possible that this is exacerbating the above described issue.