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Mandatory comment when customer re-activates an incident

Tina_SamsTina_Sams Customer IT Monkey ✭

Hello,

Is it possible to make it mandatory to add a comment to an incident when it is re-opened? We are getting customers that are re-opening their calls but not adding a comment as to why they have done it.

Thank you 🙂

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭

    Hi @Tina_Sams

    Only through a custom re-open task that forces this. I'm sure someone must have made one...

    Geoff

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