Tina_Sams
Customer Adept IT Monkey ✭✭
Hello,
Is it possible to make it mandatory to add a comment to an incident when it is re-opened? We are getting customers that are re-opening their calls but not adding a comment as to why they have done it.
Thank you 🙂
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Answers
Hi @Tina_Sams
Only through a custom re-open task that forces this. I'm sure someone must have made one...
Geoff
Hi @Tina_Sams
I agree with Geoff here, but I have done a search on the Community here but haven't found one that has already been done. You could take a look at this custom task:
Which was written by Geoff, and could adapt the logic here for what you want to do? Or you could reach out to our consultancy services to get this built for you
Thanks,
Shane