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Help with custom 'resolve incident' task.

Vyacheslav_GromovVyacheslav_Gromov Partner IT Monkey ✭

HI all.

Plese help me with custom task.

I need incident classification in this task.

My code

html template

<div id="selectClass" class="form-control form-control-picker input-sm cs-form__enum--dropdown"





     data-bind="ciresonDropDownTree: '1f77f0ce-9e43-340f-1fd5-b11cc36c9cba', value: ResClassId" >



var vmChangeStatusTask = kendo.observable({

  ResClassId: ""


kendo.bind($("#selectClass"), vmChangeStatusTask);


js code

resolveIncident(resCategoryId, vmChangeStatusTask.Get("ResClassId"), resDescription);


But this didn't work.


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Vyacheslav_Gromov

    What version of the portal are you on? If you are on 10.2 and above you will have the ability to install Add-Ins, one of which is exactly what you are trying to achieve here and will save you the time coding it.

    Here is what it looks like:

    Is this what you are trying to achieve? Or something different?



  • Vyacheslav_GromovVyacheslav_Gromov Partner IT Monkey ✭

    I have this custom task with three fields

    Resolution category

    Resolution Classification

    Resolution description

    But my field 'Resolution Classification' is the flat list, in my code above I change it to get list like this

    but could not send (bind) results from html template to JS code.

    As I found out code in <script> tags not working.

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Ahh this is because the dropdown list using a combination of Kendo features, the treelist and the dropdown list. It is a combined control as our version of Kendo doesn't have the new combobox in it.

    So you would need to implement a control combined of the treelist and dropdown list and push your data in like that for it to look like you want.

  • Vyacheslav_GromovVyacheslav_Gromov Partner IT Monkey ✭
    edited February 2021

    Can you plese give me some examples?

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    The best thing to do if you want to read through this yourself is looking at the Kendo UI documentation and forums, really the problem is the version of Kendo we are on which is being upgrade. So in future you won't need to do this complex mix of 2 controls. So depending on how big on a need this is you could wait until that is released.

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