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Require Title When Adding Activities

Jennifer_Sinclair

Jennifer_Sinclair Customer IT Monkey ✭

January 2021 in Service Manager Portal Feature Requests

When an analyst selects the "Add New Activity" option on the Activities tab, they are permitted to create a Manual, Review, or Parallel activity with no required fields. If they save the activity without a title, the parent ticket, and all it's activities will continuously spin when accessed via the portal. Since there is no reason an activity should be created without a title, and resolving the issue can be cumbersome, I'd like to recommend/request that the Title be a required field for activities added via the portal (though really it should just be a required filed regardless of locale).

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Submitted · Last Updated January 2021

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