Related items and KB articles
Hi everybody, a customer of mine required some request offerings having the same displayname, but of course linked to different service offerings. We implemented a strong naming convention strategy, so that the "Path" property of both service offering and request offering instances perfectly describes the purpose of the offering itself.
Unfortunately, if you need to link a SO/RO to a KB article, the popup window has a "Path" property column which is filled with a blank value. Is this a bug? Is there a way to override such popup in order to properly show the internal name of the offering?