Related items and KB articles

Alberto_Fumagalli

Alberto_Fumagalli Customer IT Monkey ✭

January 2021 edited January 2021 in General Discussion

Hi everybody, a customer of mine required some request offerings having the same displayname, but of course linked to different service offerings. We implemented a strong naming convention strategy, so that the "Path" property of both service offering and request offering instances perfectly describes the purpose of the offering itself.

Unfortunately, if you need to link a SO/RO to a KB article, the popup window has a "Path" property column which is filled with a blank value. Is this a bug? Is there a way to override such popup in order to properly show the internal name of the offering?

Thanks :)

0

Answers

Alberto_Fumagalli Customer IT Monkey ✭

January 2021

As a further detail, I also tried to override the KnowledgeBase.js form in the following section
    {
      name: "RelatedItems",
      content: [
        {
          customFieldGroupList: [
            {
              name: "ServiceOffering",
              type: "multipleObjectPicker",
              PropertyName: "RelatesToServiceOffering",
              ClassId: "2c40c623-a0df-7166-9e9a-2f869fb4d93f",
              PropertyToDisplay: { Title: "Title", Path: "Path"}
            },
            {
              name: "RequestOffering",
              type: "multipleObjectPicker",
              PropertyName: "RelatesToRequestOffering",
              ClassId: "8fc1cd4a-b39e-2879-2ba8-b7036f9d8ee7",
              PropertyToDisplay: { Title: "Title", Path: "Path"}
            }
          ]
        }
      ]
    }

But even in this case, the field is not valued in the KB form.

Any suggestion? :)
Thanks!

0

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