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Notifiy Analyst - Option to send to Watch List

Nick_Flint

Nick_Flint Customer Advanced IT Monkey ✭✭✭

February 2021 in Service Manager Console App Feature Requests

When someone other than the affected user creates an action log comment or uses the E-mail task an e-mail is sent to the Assigned To analyst. The analyst replies to the e-mail which is then added as an Action Log Comment and the response gets e-mailed to the affected user. The user that originally sent the message doesn't get the response without some other manual intervention.

I am suggesting that an option be added to the Notify Analyst app that would cause the action log notifications to be sent to everyone on the watchlist for that work item.

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Submitted · Last Updated February 2021

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