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Notify Analyst - Hide Pending Activities on Reminders

Brian_Winter

Brian_Winter Customer Advanced IT Monkey ✭✭✭

March 2021 in Service Manager Console App Feature Requests

In the latest release of the Notify Analyst app, the Reminders now include all Pending Activities. When you have several types of workflows that may have up to 10 MAs, and then you have 10 or more active Work Items, you see that the notification will have 100+ entries. This is posing a problem to the Support Groups.

We would like to hide/suppress including Pending activities in the Reminder notification.

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2

2 votes

Submitted · Last Updated March 2021

Comments

Chris_Chekaluk1 Customer Advanced IT Monkey ✭✭✭

February 2022

I too have experienced this issue, and agree with you that pending activities should be not included as active work items in reminder notifications. However, I logged as an IR in June 2021. This IR was related to PR110039, which has recently be closed. At this point, I am trying to understand why it is closed, as it is not clear to me if it was fixed or cancelled.
I logged as a IR since logging as a feature request implies that sending notification on pending activities is a designed feature.

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