Hide "inactive" Business services
We did Business services (BS) revision and want to get rid of some old that are no more used but don't want to delete them from SCSM because of historical data (relationships to old tickets).
I hoped that if I'd change the BS status to Decommissioned or something like that it won't display in the portal anymore. But it does. BS is visible disregarding its status. Our Service desk is linking BSs to IRs and they could be confused/make mistakes when they see those "not used anymore".
This question could be generalized to not only BSs but all items available in search fields. Thanks.