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Can email notifications go out to ticket assignee when a note is added to a ticket?

Chris_HeikellChris_Heikell Member IT Monkey ✭

I haven't found a way to make an email notification go to the ticket owner when a new note is added to their ticket. I believe we turned on a notification before, but it was for all actions done to a ticket, not just for notes.

Is this even possible?

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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Hi Chris - Are you talking about when a new comment is added, you want a notification to go out?


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