Platform Cache error Add-Ins related

prk

After update Cireson Portal from version 9.4.13 to 10.2.6, I am getting this error with Platform Cache:

Main Critical 2021-05-02T19:31:51.3630763+02:00: Building Authorization Cache.
Exception 2021-05-02T19:31:51.4568264+02:00: System.Exception:      Exception executing BootstrapHandler AffectedUsersTickets.Lifecycle.CreateAffectedUsersTicketsAddIn ---> System.IO.FileNotFoundException: Could not load file or assembly 'AddIns, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
   at AffectedUsersTickets.Lifecycle.CreateAffectedUsersTicketsAddIn.OnExecute(IBootstrapStageManager manager)
   at Cireson.Platform.Runtime.Runtime.BootStrapStateManagement.BootstrapStageManager.ExecuteCurrentStageHandlers() in D:\a\1\s\Cireson.Platform.Runtime\Runtime\BootStrapStateManagement\BootstrapStageManager.cs:line 133
   --- End of inner exception stack trace ---
Exception 2021-05-02T19:31:51.4568264+02:00: System.Exception: Exception creating instance of BootstrapHandler AffectedUsersTickets.Lifecycle.CreateAffectedUsersTicketsAddIn ---> System.IO.FileNotFoundException: Could not load file or assembly 'AddIns, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
   at AffectedUsersTickets.Lifecycle.CreateAffectedUsersTicketsAddIn.OnExecute(IBootstrapStageManager manager)
   at Cireson.Platform.Runtime.Runtime.BootStrapStateManagement.BootstrapStageManager.ExecuteCurrentStageHandlers() in D:\a\1\s\Cireson.Platform.Runtime\Runtime\BootStrapStateManagement\BootstrapStageManager.cs:line 138
   --- End of inner exception stack trace ---
Critical 2021-05-02T19:31:51.4724530+02:00: System.IO.FileNotFoundException: Could not load file or assembly 'AddIns, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'AddIns, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null'
   at AffectedUsersTickets.Lifecycle.CreateAffectedUsersTicketsAddIn.OnExecute(IBootstrapStageManager manager)
   at Cireson.Platform.Runtime.Runtime.BootStrapStateManagement.BootstrapStageManager.ExecuteCurrentStageHandlers() in D:\a\1\s\Cireson.Platform.Runtime\Runtime\BootStrapStateManagement\BootstrapStageManager.cs:line 144
   at Cireson.Platform.Runtime.Runtime.PlatformRuntime.Start(IPlatformRuntimeConfig config) in D:\a\1\s\Cireson.Platform.Runtime\Runtime\PlatformRuntime.cs:line 125

Any help highly appreciate!

prk

Issue solved by deleting rows containing Addins that causing errors from DB.

Related Tables:

Cireson_Core_PlatformExtension
Cireson_Core_PlatformExtensionDll
Cireson_Core_PlatformExtensionResource

prk

I have gone through event logs, and it seems that this might not be related to the update process. As the same error was there before the update. So, the question is: how to remove portal add-in?

prk

Issue solved by deleting rows containing Addins that causing errors from DB.

Related Tables:

Cireson_Core_PlatformExtension
Cireson_Core_PlatformExtensionDll
Cireson_Core_PlatformExtensionResource

Justin_Workman

@prk - It might be worth reinstalling the portal. If you deleted the rows in those extension tables, you're missing the AddIns functionality. Based on the error, it looks like you might have installed the AffectedUserTickets AddIn before installing a version that contained the AddIns feature.