Portal Views for non analysts?
We are a shop of roughly 15k users and currently about 1k portal analysts. We frequently get the request to allow staff that do not have analyst permissions (just end users that can currently create incidents/requests via request offerings) the ability to view full ticket details for tickets where they are not the affected user.
Is there a way to accomplish this without granting them full 'analyst' access? In our environment all analysts can see/modify all tickets, a Support Group queue is also built for them where work can be assigned.
Possibly a custom view?
Just looking for options. Thanks in advance.