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How add reviewer from Self Service portal?

Erick_MejiaErick_Mejia Customer IT Monkey ✭
in Self-Service Portal - Community 
I request your help please. I have created a Service Request from the "Service Offer" form posted on the Self Service Portal. The form allows me to select a user as a reviewer, but this is never reflected in the console, I only see review activity with blank reviewer data
As this information does not exist, the notifications are not sent to the other reviewers and therefore it does not work.
Below I explain how I built this service request.

1.- Creation of a template, which contains the first approver, the user who will later be chosen by the applicant.
1.png 

2.- ARO construction. Field 9. Data obtained as a query from AD users
2.png 
 

3.- Configure notices
3.1- Reviewer is requested who will be an approver
3-1.png 
 
 3.2-It is extracted from the AD
3-2.png 
 
3.3- The display name is taken as data that will be displayed in "Request offer"

3-3.png 
 
3.4- is configured so that the selected data is added to the template
3-4.png 
 
4.- In Self-Service the applicant selects a reviewer
4.png 
 
5.- In the console, when monitoring the activity, In progress changes, but the reviewer user is not added
5.png 

                

                
          
            

        

    





        
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                                Geoff_RossGeoff_Ross
                        

                        
                            Cireson Consultant  O.G.                        
                    
    
                    
    
                        
                                                   
                                                 Answer ✓                     
    
                                                        
    
                
    
                    
    
                        
    
                            
    Hi @Erick_Mejia 
    This is great work - unfortunately SCSM is slightly more complex and this is not possible. You are Related the User to the RA as a Related CI. The reviewer relationship has another level (a Reviewer object relates to the RA and the User relates to the Reviewer - This is how you can have multiple reviewers).
    To achieve this, you will need a little PowerShell activity or Runbook Activity to make the correct relationship for you.
    Geoff
                            
    
                        
              
                        
    
                
    
            
    
        
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Answers
            
    
                        
  • 
            
    

                                                    
    
                                            
    
                                                
    
                                                            
    
                        
                                Geoff_RossGeoff_Ross
                        

                        
                            Cireson Consultant  O.G.                        
                    
    
                    
    
                        
                                                   
                                                 Answer ✓                     
    
                                                        
    
                
    
                    
    
                        
    
                            
    Hi @Erick_Mejia 
    This is great work - unfortunately SCSM is slightly more complex and this is not possible. You are Related the User to the RA as a Related CI. The reviewer relationship has another level (a Reviewer object relates to the RA and the User relates to the Reviewer - This is how you can have multiple reviewers).
    To achieve this, you will need a little PowerShell activity or Runbook Activity to make the correct relationship for you.
    Geoff
                            
    
                        
              
                        
    
                
    
            
    
        
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  • 
            
    

                                                    
    
                                            
    
                                                
    
                                                            
    
                        
                                Adam_DzyackyAdam_Dzyacky
                        

                        
                            Product Owner  Contributor Monkey ✭✭✭✭✭                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                                                        
    
                
    
                    
    
                        
    
                            
    Such PowerShell exists as an example over here - 
    
    
        https://cireson.com/blog/definitive-service-manager-powershell-part-7-examples-you-can-use/
    


                            
    
                        
              
                        
    
                
    
            
    
        
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