I request your help please. I have created a Service Request from the "Service Offer" form posted on the Self Service Portal. The form allows me to select a user as a reviewer, but this is never reflected in the console, I only see review activity with blank reviewer data
As this information does not exist, the notifications are not sent to the other reviewers and therefore it does not work.
Below I explain how I built this service request.
1.- Creation of a template, which contains the first approver, the user who will later be chosen by the applicant.
2.- ARO construction. Field 9. Data obtained as a query from AD users
3.- Configure notices
3.1- Reviewer is requested who will be an approver
3.2-It is extracted from the AD
3.3- The display name is taken as data that will be displayed in "Request offer"
3.4- is configured so that the selected data is added to the template
4.- In Self-Service the applicant selects a reviewer
5.- In the console, when monitoring the activity, In progress changes, but the reviewer user is not added