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How add reviewer from Self Service portal?

I request your help please. I have created a Service Request from the "Service Offer" form posted on the Self Service Portal. The form allows me to select a user as a reviewer, but this is never reflected in the console, I only see review activity with blank reviewer data
As this information does not exist, the notifications are not sent to the other reviewers and therefore it does not work.
Below I explain how I built this service request.

1.- Creation of a template, which contains the first approver, the user who will later be chosen by the applicant.
 
2.- ARO construction. Field 9. Data obtained as a query from AD users
 

3.- Configure notices
3.1- Reviewer is requested who will be an approver
 
 3.2-It is extracted from the AD
 
3.3- The display name is taken as data that will be displayed in "Request offer"

 
3.4- is configured so that the selected data is added to the template
 
4.- In Self-Service the applicant selects a reviewer
 
5.- In the console, when monitoring the activity, In progress changes, but the reviewer user is not added


Best Answer

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Erick_Mejia

    This is great work - unfortunately SCSM is slightly more complex and this is not possible. You are Related the User to the RA as a Related CI. The reviewer relationship has another level (a Reviewer object relates to the RA and the User relates to the Reviewer - This is how you can have multiple reviewers).

    To achieve this, you will need a little PowerShell activity or Runbook Activity to make the correct relationship for you.

    Geoff

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Erick_Mejia

    This is great work - unfortunately SCSM is slightly more complex and this is not possible. You are Related the User to the RA as a Related CI. The reviewer relationship has another level (a Reviewer object relates to the RA and the User relates to the Reviewer - This is how you can have multiple reviewers).

    To achieve this, you will need a little PowerShell activity or Runbook Activity to make the correct relationship for you.

    Geoff

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
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