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Required field question
alex_kokin
Member IT Monkey ✭
Is there a way to make all these fields in the RCA tab REQUIRED only if PI is select in the IMPACT
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Best Answers
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Geoff_Ross
Cireson Consultant O.G.
Maybe but would need to test. You can provide an expression for the value of Required.
So on the RCA controls, you could try
Required: pageform.viewModel.Impact.Text === 'PI'
Don't know if it will work though and to be honest, pretty doubtful it will update dynamically if you change the Impact. It might well work after a save though.
I'll have a play a bit later but if you want to try and come back. If not, you'll have to use some JS bound to the change event of the Impact drop down.
Geoff
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OptionsGeoff_Ross
Cireson Consultant O.G.
It does work, but as expected, only takes effect on next page load. So if you change Impact to 'PI' then click Apply, then the RCA fields will be required.
0
Answers
@alex_kokin
Maybe but would need to test. You can provide an expression for the value of Required.
So on the RCA controls, you could try
Don't know if it will work though and to be honest, pretty doubtful it will update dynamically if you change the Impact. It might well work after a save though.
I'll have a play a bit later but if you want to try and come back. If not, you'll have to use some JS bound to the change event of the Impact drop down.
Geoff
I assume I place that on each line that I need to be required?
Can you show me please.
/*********/
/** TAB **/
/*********/
{
name: "RCA",
content: [
{
customFieldGroupList: [
{
name: "RCA",
rows:[
{
columnFieldList: [
{ DataType: "Boolean", PropertyDisplayName: "WAS INCIDENT RELATED TO A RELEASE", PropertyName: "ReleaseProperty", Inline: true,},
{ DataType: "String", PropertyDisplayName: "ISSUE", PropertyName: "RCA_ISSUE",},
{ DataType: "String", PropertyDisplayName: "IMPACT", PropertyName: "RCA_IMPACT",},
{ DataType: "Enum", PropertyDisplayName: "AFFECTED SYSTEMS", PropertyName: "Affected Systems", EnumId: 'e4ee206c-a502-fdab-ecb2-e0b042936aeb'},
{ DataType: "DateTime", PropertyDisplayName: "START", PropertyName: "RCA_Start",},
{ DataType: "DateTime", PropertyDisplayName: "STOP", PropertyName: "RCA_End",},
{ DataType: "Enum", PropertyDisplayName: "CAUSE", PropertyName: "RCA_CAUSE", EnumId: '9f19b929-0a53-4e88-8c44-b5ce34b8832a'},
{ DataType: "LongString", PropertyDisplayName: "CAUSE DETAILS", PropertyName: "RCACAUSEDETAILS", MinLength: 0, MaxLength: 4000 },
{ DataType: "LongString", PropertyDisplayName: "RESOLVED", PropertyName: "RCA_RESOLVED", MinLength: 0, MaxLength: 4000 },
{ DataType: "LongString", PropertyDisplayName: "NEXTSTEPS", PropertyName: "RCA_NEXTSTEP",MinLength: 0, MaxLength: 4000},
{ DataType: "LongString", PropertyDisplayName: "ADO LINKS", PropertyName: "ADO_Links",MinLength: 0, MaxLength: 4000}
],
}
]
},
{
name: "FileAttachments",
type: "fileAttachmentsDragDrop"
},
@alex_kokin
{ DataType: "String", PropertyDisplayName: "ISSUE", PropertyName: "RCA_ISSUE", Required: pageForm.viewModel.Impact.Name === 'PI'},I'm testing now myself
It does work, but as expected, only takes effect on next page load. So if you change Impact to 'PI' then click Apply, then the RCA fields will be required.
@Geoff_Ross Thank you very much!
@Geoff_Ross
I have this query to give me all incident data however I have two issues in it. I need the TierQueue (Support Group) field to show the actual names and I need the Classification to show the full path.
The query is here in two parts.
select
INC.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C as [ID]
, INC.TierQueue_1E9615C2_3386_2452_BA83_05B2169DF38C as [Support Group]
, Classification.LTValue as [Classification]
, AffectedUser.DisplayName as [Affected User]
, AffectedUser.Company_8CD345AC_E9BC_E5FE_88BA_D281FC29637D as [Copmany]
, AssignedToUser.DisplayName as [Assigned To]
, AssignedToUser.UserName_6AF77E23_669B_123F_B392_323C17097BBD as [Assigned To Username]
, INC.ContactMethod_28FB7672_2975_24DE_8340_B4333DEC82C8 as [Alternative Contact]
, ParentInc.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C as [Parent Incident]
, LastModified.LastModified as [Last Modified]
, INC.ResolvedDate_D2A4C73F_01B8_29C5_895B_5BE4C3DFAC4E as [Resolved Date]
, INC.DisplayName as [Displayname]
, INC.ClosedDate_C529833E_0926_F082_C185_294CBC8BB9FD as [ClosedDate]
, INC.CreatedDate_6258638D_B885_AB3C_E316_D00782B8F688 as [CreatedDate]
, INC.FirstResponseDate_3FB895CE_EC1D_7011_C099_25AC8F22469A as [First Responce Date]
, INC.Description_59B77FD5_FE0E_D2B5_D541_0EBBD1EC9A2B as [Description]
, INC.FirstAssignedDate_4C9FBB15_6DF5_E42E_FD6D_18F416428495 as [FirstAssignedDate]
, INC.Priority_B930B964_A1C4_0B5A_B2D1_BFBE9ECDC794 as [Priority]
, INC.ResolutionDescription_85E8B5FA_3ECB_9B6C_0A02_A8C9EC085A39 as [ResolutionDescription]
, INC.ResolvedDate_D2A4C73F_01B8_29C5_895B_5BE4C3DFAC4E as [ResolvedDate]
, INC.Title_9691DD10_7211_C835_E3E7_6B38AF8B8104 as [Title]
, Status.LTValue as [Status]
, Impact.LTValue as [Impact]
, Urgency.LTValue as [Urgency]
, INC.FirstResponseDate_3FB895CE_EC1D_7011_C099_25AC8F22469A as [First_Response_Date ]
, Source.LTValue as [Source]
, INC.Escalated_525F1F92_CEB3_079D_C0A5_E7A06AC4D6A5 as [Escalated]
@Geoff_Ross
from
MTV_System$WorkItem$Incident as INC
/*Get Affected User*/
left outer Join
(
select
rel1.SourceEntityId
, Users.DisplayName
, Users.UserName_6AF77E23_669B_123F_B392_323C17097BBD
, Users.Company_8CD345AC_E9BC_E5FE_88BA_D281FC29637D
from
MTV_System$Domain$User as Users
inner join
Relationship as rel1
on
Users.BaseManagedEntityID=Rel1.TargetEntityId
where
rel1.RelationshipTypeId= 'DFF9BE66-38B0-B6D6-6144-A412A3EBD4CE'
and rel1.IsDeleted = '0'
)
as AffectedUser
on
affectedUser.SourceEntityId=INC.BaseManagedEntityId
/*Get Assigned To User*/
left outer Join
(
select
rel1.SourceEntityId
, Users.DisplayName
, Users.UserName_6AF77E23_669B_123F_B392_323C17097BBD
from
MTV_System$Domain$User as Users
inner join
Relationship as rel1
on
Users.BaseManagedEntityID=Rel1.TargetEntityId
where
rel1.RelationshipTypeId= '15E577A3-6BF9-6713-4EAC-BA5A5B7C4722'
and rel1.IsDeleted = '0'
)
as AssignedToUser
on
AssignedToUser.SourceEntityId=INC.BaseManagedEntityId
/*Get Parent incident*/
left outer Join
(
select
rel1.SourceEntityId
, INCS.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C
from
MTV_System$WorkItem$Incident as INCS
inner join
Relationship as rel1
on
INCS .BaseManagedEntityID=Rel1.TargetEntityId
where
rel1.RelationshipTypeId= 'DA3123D1-2B52-A281-6F42-33D0C1F06AB4'
and rel1.IsDeleted = '0'
)
as ParentInc
on
ParentInc.SourceEntityId=INC.BaseManagedEntityId
/* Get Last Modified*/
left outer join
(
SELECT
t2.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C
, t1.LastModified
FROM
dbo.MTV_System$WorkItem$Incident AS t2
INNER JOIN
(
SELECT
MT_System$WorkItem$Incident_Log.EntityChangeLogId
, inc.BaseManagedEntityId
, ecl.LastModified
FROM
dbo.MT_System$WorkItem$Incident_Log
INNER JOIN
MT_System$WorkItem$Incident AS INC
ON
INC.BaseManagedEntityId = dbo.MT_System$WorkItem$Incident_Log.BaseManagedEntityId
LEFT OUTER JOIN
dbo.EntityChangeLog AS ecl
ON
ecl.EntityChangeLogId = MT_System$WorkItem$Incident_Log.EntityChangeLogId
UNION
SELECT
SLALog.EntityChangeLogId
, inc.BaseManagedEntityId
, EntityChangeLog.LastModified
FROM
dbo.MTV_System$WorkItem$Incident AS inc
LEFT OUTER JOIN
dbo.Relationship AS rel
ON
rel.SourceEntityId = inc.BaseManagedEntityId
LEFT OUTER JOIN
dbo.MT_System$SLA$Instance$TimeInformation_Log AS SLALog
ON
SLALog.BaseManagedEntityId = rel.TargetEntityId
LEFT OUTER JOIN
EntityChangeLog
ON
SLALog.EntityChangeLogId = EntityChangeLog.EntityChangeLogId
WHERE
(
rel.RelationshipTypeId = 'BA08F9BB-85C7-20D8-05E3-0035938CDDD5'
)
)
AS t1
ON
t1.BaseManagedEntityId = t2.BaseManagedEntityId
AND t1.LastModified =
(
SELECT
MAX(LastModified) AS Expr1
FROM
(
SELECT
MT_System$WorkItem$Incident_Log.EntityChangeLogId
, inc.BaseManagedEntityId
, ecl.LastModified
FROM
dbo.MT_System$WorkItem$Incident_Log
INNER JOIN
MT_System$WorkItem$Incident AS INC
ON
INC.BaseManagedEntityId = dbo.MT_System$WorkItem$Incident_Log.BaseManagedEntityId
LEFT OUTER JOIN
dbo.EntityChangeLog AS ecl
ON
ecl.EntityChangeLogId = MT_System$WorkItem$Incident_Log.EntityChangeLogId
UNION
SELECT
SLALog.EntityChangeLogId
, inc.BaseManagedEntityId
, EntityChangeLog.LastModified
FROM
dbo.MTV_System$WorkItem$Incident AS inc
LEFT OUTER JOIN
dbo.Relationship AS rel
ON
rel.SourceEntityId = inc.BaseManagedEntityId
LEFT OUTER JOIN
dbo.MT_System$SLA$Instance$TimeInformation_Log AS SLALog
ON
SLALog.BaseManagedEntityId = rel.TargetEntityId
LEFT OUTER JOIN
EntityChangeLog
ON
SLALog.EntityChangeLogId = EntityChangeLog.EntityChangeLogId
WHERE
(
rel.RelationshipTypeId = 'BA08F9BB-85C7-20D8-05E3-0035938CDDD5'
)
)
as temp2
WHERE
(
BaseManagedEntityId = t2.BaseManagedEntityId
)
)
)
as LastModified
on
LastModified.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C=INC.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C
/* Get SLA */
left outer Join
(
select
rel1.SourceEntityId
, SLAs.TargetEndDate_4F17E5C2_86D5_05E8_35DE_6E012567DAB7
from
MTV_System$SLA$Instance$TimeInformation as SLAs
inner join
Relationship as rel1
on
SLAs.BaseManagedEntityID=Rel1.TargetEntityId
where
rel1.RelationshipTypeId = 'BA08F9BB-85C7-20D8-05E3-0035938CDDD5'
and rel1.IsDeleted = '0'
and slas.IsCancelled_16DDBB6C_0E00_ACAD_4F04_D134E61AF82B = '0'
)
as SLA
on
SLA.SourceEntityId=INC.BaseManagedEntityId
/*Status*/
left outer join
(
select *
from
LocalizedText
where
(
LanguageCode = 'ENU'
)
AND
(
LTStringType = '1'
)
)
as Status
on
Status.LTStringId = INC.Status_785407A9_729D_3A74_A383_575DB0CD50ED
/*Impact*/
left outer join
(
select *
from
LocalizedText
where
(
LanguageCode = 'ENU'
)
AND
(
LTStringType = '1'
)
)
as Impact
on
Impact.LTStringId = INC.Impact_276C8DBF_2BC3_2374_665E_77FC76513017
/*Urgency*/
left outer join
(
select *
from
LocalizedText
where
(
LanguageCode = 'ENU'
)
AND
(
LTStringType = '1'
)
)
as Urgency
on
Urgency.LTStringId = INC.Urgency_D4A8FF0E_3074_B44F_54AD_CC201ABD9A6A
/*Classification*/
left outer join
(
select *
from
LocalizedText
where
(
LanguageCode = 'ENU'
)
AND
(
LTStringType = '1'
)
)
as Classification
on
Classification.LTStringId = INC.Classification_00B528BF_FB8F_2ED4_2434_5DF2966EA5FA
/*Source*/
left outer join
(
select *
from
LocalizedText
where
(
LanguageCode = 'ENU'
)
AND
(
LTStringType = '1'
)
)
as Source
on
Source.LTStringId = INC.Source_96FD9295_16FA_3D7A_5995_F805B7B01F21
/*
select * from RelationshipType where RelationshipTypeName like '%ltvalue%'
select * from MTV_System$SLA$Instance$TimeInformation
*/
@alex_kokin
Can you please start a new thread as this is a new topic and I will take a look. Also, please attach the script as a file as this is very hard to read.
Thanks
Hey Geoff, on that P1 required issue. Its is working fine however is there a way to also only make it only required when closing or resolving the ticket only?
As it it now, when a user creates a ticket as a P1 they can not save unless they enter data in the RCA fields. I really only need that data when closed / resolved.
Thanks again for your help.
{ DataType: "Boolean", PropertyDisplayName: "WAS INCIDENT RELATED TO A RELEASE", PropertyName: "ReleaseProperty", Inline: true,},
{ DataType: "String", PropertyDisplayName: "ISSUE", PropertyName: "RCA_ISSUE", Required: pageForm.viewModel.Impact.Name === 'P1 - Critical'},
{ DataType: "String", PropertyDisplayName: "IMPACT", PropertyName: "RCA_IMPACT", Required: pageForm.viewModel.Impact.Name === 'P1 - Critical'},
{ DataType: "Enum", PropertyDisplayName: "AFFECTED SYSTEMS", PropertyName: "Affected_Systems", EnumId: 'e4ee206c-a502-fdab-ecb2-e0b042936aeb', Required: pageForm.viewModel.Impact.Name === 'P1 - Critical'},
{ DataType: "DateTime", PropertyDisplayName: "START", PropertyName: "RCA_Start", Required: pageForm.viewModel.Impact.Name === 'P1 - Critical'},
{ DataType: "DateTime", PropertyDisplayName: "STOP", PropertyName: "RCA_End", Required: pageForm.viewModel.Impact.Name === 'P1 - Critical'},
{ DataType: "Enum", PropertyDisplayName: "CAUSE", PropertyName: "RCA_CAUSE", EnumId: '9f19b929-0a53-4e88-8c44-b5ce34b8832a', Required: pageForm.viewModel.Impact.Name === 'P1 - Critical'},
{ DataType: "LongString", PropertyDisplayName: "CAUSE DETAILS", PropertyName: "RCACAUSEDETAILS", MinLength: 0, MaxLength: 4000, Required: pageForm.viewModel.Impact.Name === 'P1 - Critical' },
{ DataType: "LongString", PropertyDisplayName: "RESOLVED", PropertyName: "RCA_RESOLVED", MinLength: 0, MaxLength: 4000, Required: pageForm.viewModel.Impact.Name === 'P1 - Critical' },
{ DataType: "LongString", PropertyDisplayName: "NEXTSTEPS", PropertyName: "RCA_NEXTSTEP",MinLength: 0, MaxLength: 4000, Required: pageForm.viewModel.Impact.Name === 'P1 - Critical' },
{ DataType: "LongString", PropertyDisplayName: "ADO LINKS", PropertyName: "ADO_Links",MinLength: 0, MaxLength: 4000}
Hi,
We can try with two expressions with an AND. I've not tested this yet but if you are able to...
{ DataType: "String", PropertyDisplayName: "IMPACT", PropertyName: "RCA_IMPACT", Required: pageForm.viewModel.Impact.Name === 'P1 - Critical' && pageForm.viewModel.Status.Name === 'Resolved'},Geoff
Thank you sir, I will test it. So this should still allow a new P1 ticket to at least be saved before the fields are filled in right?
Hmm, as I think about it, that will not work.
It will make the field required when the Impact is P1 AND the Status is Resolved. (at the point of page load)
However, you will still be able to set it to resolved without filling that field in.
You are going to need some custom JavaScript to force that field to be completed in order to Resolve.
Geoff
hmm I tested it and it allows me to save and resolved, however if I open it again it won't save without entering data.
Yeah, exactly. Not quite right.