Hardware Asset search takes longer than normally

Moritz_Frei

Moritz_Frei Customer IT Monkey ✭

June 2021 in Asset Management

Hello,

since a few days we experience bad performance at the Hardware Asset search in the Cireson Portal. Normally the results come after a few seconds, now it takes up to two minutes to find an asset.

When we search for Software Assets the answers come nearly instant.

Does anyone have an idea what we can do in this case?

Thank you!

0

Best Answer

Moritz_Frei Customer IT Monkey ✭

July 2021 Answer ✓

Thank you very much for that information.
We already solved it by restarting the Cireson Cache Builder and Plattform Cache.

0

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2021
Hey there @Moritz_Frei -
This looks like:
https://community.cireson.com/discussion/57/portal-asset-search

In which case, it's worth highlighting that Global Search which is now included in the portal offers the ability to search anything in Service Manager. Work Items or any Config Item (Hardware Assets, SCOM classes, or even your own custom CIs). I highly recommend checking it out for all sorts of reasons. Just to name a few:
Custom URL Redirects and Icons per class
Request Offering/Comment Search
Controlling what is searched by default
0
Moritz_Frei Customer IT Monkey ✭

July 2021 Answer ✓

Thank you very much for that information.
We already solved it by restarting the Cireson Cache Builder and Plattform Cache.

0

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