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Do Manually added Activities get added in the parent que?

Eric_EvansEric_Evans Member IT Monkey ✭

If I have a work item in a que, and someone adds an activity to that work item on the portal, does it get associated with that que, thus using that ques notifications?


  • James_JohnsonJames_Johnson Customer Advanced IT Monkey ✭✭✭

    Associated is an interesting word choice as it implies a relationship to me. Work Items don't have relationships to a queue, it's a property that is set to an enum value.

    However, activities do not have a support group field so they are not tied directly to that value, only indirectly by relationship to a SR.

    Could you make a subscription that monitors the SR for a new relationship to an activity to detect when a new one is added? Might be some issues with nested activities..

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