How to make a published service / request offering show in the self service portal

IT_Monkey_MW Member IT Monkey ✭

July 2021 in General Discussion

Hello,

I have published a service offering, that has a request offering added to it, however it is not showing up in the self-service portal. Additionally, there are a couple of test requests that have been created via the console, and those are not showing up under "my requests".

Any guidance toward what is needed in order for these items to work as expected is greatly appreciated.

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Answers

Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

July 2021

Hi,
you should check the cachebuilder log first, maybe you have to restart the service to see the forms.
Roles and Groups are configured in SCSM, right?

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IT_Monkey_MW Member IT Monkey ✭

July 2021

I did try restarting the service, which log / location should I be looking at? I didn't find anything in the "Logs\WebConsole" log file

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Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

July 2021

C:\inetpub\CiresonPortal\bin\logs
depending on the Cireson Version you can use Reference: Cireson Cachebuilder Overview
or you have to change the logging level in the configuration file
CacheBuilder Logging — Cireson Community

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