CacheBuilder Logging

Greg_Tate

I recently installed the latest version of the portal (v7) over a previous version (v5). I'm troubleshooting an issue where many of the request offerings and service offerings aren't appearing. 

The Cireson CacheBuilder service isn't logging anything to C:\inetpub\CiresonPortal\bin\Logs\CacheBuilder.log. I gave the service account rights to modify this directory, but still nothing in the log. Application log in Event Viewer indicates that the service stops and starts successfully without any errors.

Any ideas on how to get the CacheBuilder service to be able to log to CacheBuilder.log?

Conner_Wood

You might be having an issue with a corrupt Cache Builder....

Try to re-install.....

On the Portal Server where the Cireson Cache Builder service is installed run the following command at an elevated command prompt in PowerShell:

C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe -uninstall C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe -install
On install you'll be prompted for the service account to run the Cache Builder.... I recommend using the same account as the Operational Database Account  ( SCSM Console > Administration > Security > Run As Accounts > Operational Database Account )

....
If you require logging for everything then open with notepad++:
C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.Service.exe.config

Configuration > log4net > logger > level { set value to ALL }

Then save the file, then restart the Cache Builder Service

Then you could check C:\inetpub\CiresonPortal\bin\Logs\CacheBuilder.log

Conner_Wood

You might be having an issue with a corrupt Cache Builder....

Try to re-install.....

On the Portal Server where the Cireson Cache Builder service is installed run the following command at an elevated command prompt in PowerShell:

C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe -uninstall C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe -install
On install you'll be prompted for the service account to run the Cache Builder.... I recommend using the same account as the Operational Database Account  ( SCSM Console > Administration > Security > Run As Accounts > Operational Database Account )

....
If you require logging for everything then open with notepad++:
C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.Service.exe.config

Configuration > log4net > logger > level { set value to ALL }

Then save the file, then restart the Cache Builder Service

Then you could check C:\inetpub\CiresonPortal\bin\Logs\CacheBuilder.log

Greg_Tate

Thanks for taking the time with a detailed response. This is all good info. I uninstalled the CacheBuilder service and re-installed. Updated the logging level to ALL, yet still no results in the log. I see that the CacheBuilder service is active, as it's posting modifications to the LastModified table in the ServiceManagement database.

I was able to resolve the initial issue by licensing the portal correctly. So I'm good to go as far as this post is concerned.

Thanks again!